When California officers unveiled a brand new system to supply digital COVID-19 vaccine data final week, they billed it as a comfort, a straightforward means for residents to reveal and confirm their inoculation standing.

However the providing has not been with out hiccups. Already, the state has obtained practically 70,000 troubleshooting varieties submitted on-line by residents seeking to appropriate or full their info, in response to the California Division of Public Well being.

Although solely a fraction of the 558,000 digital data which have efficiently been created for the reason that system went dwell Friday, the numbers reveal how even comparatively unusual points can wind up inconveniencing tens of hundreds of individuals.

Right here’s what to do in case you run into the same drawback:

What are these data?

The state’s new COVID-19 vaccine verification system offers digital replicas of the wallet-size paper playing cards residents ought to have obtained once they rolled up their sleeves for his or her vaccinations.

Information are accessible by myvaccinerecord.cdph.ca.gov. There, Californians are prompted to supply their title, date of start and the e-mail handle or cellphone quantity they used when getting their vaccine. They will even must create a four-digit private identification quantity.

If the submitted info matches an official file, the resident will get an e-mail or textual content with a hyperlink to entry a digital copy of the inoculation file, in addition to a QR code.

What are the problems?

A handful of residents have already reached out to The Instances saying they’ve been unable to entry their data even after offering all of the requested info.

One snag that’s emerged is the requirement for an e-mail handle or telephone quantity — which has to match what an individual submitted when receiving her or his COVID-19 vaccine.

Nevertheless, that info is perhaps lacking for some. As a result of the system pulls from data maintained inside and accessible by the state’s immunization registry programs, it’s additionally conceivable somebody’s file could also be filed beneath an e-mail handle or telephone quantity that’s both outdated or was used for a non-COVID-19 vaccine.

“Higher than 90% of the data within the immunization registry at this time have contact info. A few of that predates a resident’s COVID vaccination file, so it could be a results of a previous vaccination file that’s within the immunization registry,” Rick Klau, the state’s chief expertise innovation officer, stated throughout a briefing Friday.

Different residents have informed The Instances the state system doesn’t seem to have an entry for them in any respect.

State officers acknowledge there might be information gaps if suppliers haven’t submitted all their data, which is why they advocate residents additionally test with their particular person vaccine directors in the event that they run into points.

How can I repair my info?

If a file is both incomplete or inaccurate, state officers advocate utilizing an on-line troubleshooting type to submit any required fixes.

Workers will overview every and make any mandatory updates. Residents ought to obtain an e-mail when that’s finished — although officers word the method might take two to a few weeks.

“The troubleshooting course of will appropriate human error in information entry and the supply information,” Sami Gallegos, press secretary for the state’s COVID-19 Vaccine Activity Drive, wrote in an e-mail Monday.

She added that “most points need to do with lacking contact info. The requests go to a queue to analysis and replace after now we have permission of the person to so. That is at present a guide course of.”

The state’s web site additionally initially stated that residents ought to embody images of their bodily vaccine playing cards from the Facilities for Illness Management and Prevention, in addition to a legitimate type of ID. Nevertheless, as of Monday morning, there gave the impression to be no solution to connect images to the troubleshooting type earlier than submitting.

In response to a follow-up inquiry from The Instances, Gallegos defined: “This might be requested on the subsequent remediation step. The web page has been up to date to make clear.”

What else can I do?

Residents can contact a state hotline at (833) 422-4255 for extra help or go to cdph.ca.gov/covidvaccinerecord for extra troubleshooting ideas.

“We are going to be taught as we go,” Klau stated, and the net/hotline choices are there to assist resolve problems with “lacking info or legacy info that must be up to date.”

Do I must get a digital file?

No. State officers say the digital data are for anybody who needs one, however should not necessary.

“The chances are somebody’s going to misplace the paper CDC card, and the digital COVID-19 vaccine file offers a handy backup,” state epidemiologist Dr. Erica Pan stated Friday.

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